Thank you for shopping with Nelliorchids
We want to ensure that your shopping experience is enjoyable, transparent, and hassle-free. Please take a moment to review our shipping policy.

1. Processing Time:
   Orders are typically processed within 1-2 business days after payment is received. During peak seasons or promotions, processing times may be slightly extended.
2. Shipping Methods and Estimated Delivery Times:
   We offer the following shipping methods:
   Standard Shipping: Estimated delivery within 5-7 business days.
   Express Shipping: Estimated delivery within 2-3 business days.
   International Shipping: Delivery times vary based on the destination and customs processing.
   Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as weather, holidays, and carrier delays.
3. Shipping Costs:
   Shipping costs are calculated based on the weight of your order and the selected shipping method. You can view the shipping costs during the checkout process before completing your purchase.
4. Free Shipping:
   Free shipping eligibility is automatically calculated during checkout.
5. International Shipping:
   For international orders, please be aware that customs duties, taxes, and fees may be charged by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
6. Undeliverable or Returned Packages:
   In the event that a package is undeliverable or returned to us due to an incorrect address provided by the customer, non-payment of customs duties, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.
7. Lost or Damaged Packages:
   If your order is lost or damaged during transit, please contact our customer support team at [email protected] within 7 days of the expected delivery date, and we will assist you in resolving the issue.
8. Contact Us:
   If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at [email protected].

Nelliorchids
Vengalloor P O
Thodupuzha, Near Reliance Pump
Pin-685608
[email protected]
PH: +919072772556